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SHIPPING & RETURNS

 

 

ARTICLE 1 – HAULAGE CONTRACTOR

 

Orders placed on www.bitzarium.com website are first shipped by La Poste (the French national postal service), then carried by the Universal Postal Union, so most of the national postal services of the world (like Royal Mail, USPS, BPost, Canada Post, Deutsche Post and so on).

The complete list of the member countries is available on the UPU website: htt://www.upu.int

 

 

ARTICLE 2 – PACKAGING AND SHIPPING METHOD

 

Goods ordered on www.bitzarium.com benefit from a qualitative processing appropriate to give them the best possible security during their shipment. We use blister packs, protective bubble pouches and large waterproof envelopes to avoid any potential break. Each packaging respects the national postal services standards.

Therefore, the LJS BITZ SAS customers benefit from attractive shipping charges and fast, secured, or even tracked delivery.

 

Shipping with tracking number is optional and available for all other countries.

 

 

ARTICLE 3 – SHIPPING CHARGES

 

Caution: we remind to all customers that orders may be subjected to customs controls generating costs they are responsible for exclusive. LJS BITZ SAS denies any responsibility on the subject.

Shipping charges are all-inclusive: they include participation to packaging and postage.

 

 

Shipping charges

 

 

* : FREE FROM 45 € OF PURCHASE (excluding shipping charges)

 

(a) : Guadeloupe, Martinique, Saint-Martin, Saint-Barthélemy, Réunion, French Guiana, Mayotte, Saint- Pierre-et-Miquelon, Clipperton, New Caledonia, French Polynesia, French Southern and Antarctic Lands, Wallis and Futuna

 

(b) : Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia and Sweden

 

 

ARTICLE  4 – DELIVERY TIMES

 

All of the orders placed on the website www.bitzarium.com are processed within a time span of between 24 hours and 48 hours as soon as validation of your payment, on the period of working days of a French calendar year, from Monday to Friday, not including French public holidays.

Any deviation to this processing time of the orders will be fully justified on the website www.bitzarium.com.

 

Then you add shipping times of the haulage contractor, 2 to 5 working days for metropolitan France and 3 to 8 working days for EU.

For the rest of the world, shipping times vary depending on destinations, but the average shipping deadline noted is between 5 and 19 working days.

 

So, the global delivery time is 10 working days maximum (although the standard delivery time noted is between 48h and 5 working days) for metropolitan France and 30 working days maximum (although the standard delivery time noted is between 3 and 8 working days) for EU.

For the rest of the world, the global delivery time is 30 working days maximum (although the standard delivery time noted is between 6 and 15 working days).

 

Display of the order status progression is provided for information purposes only and a time-lag, positive or negative, in scrupulous observance of the times noted above, may exist.

LJS BITZ SAS specifies that any delay due to force majeure will entails no compensation (article 1148 C. Civ.).

LJS BITZ SAS doesn't make any guarantee to that effect.

 

 

ARTICLE 5 - GROUPED ORDERS SENDING

 

By "grouped orders sending", we mean only one shipping including at least two orders bound for one and same customer.

 

Till your receipt of the e-mail "We are processing your order" bound to your first order, the "grouped orders sending" is available free provided that you make the request beforehand with LJS BITZ SAS to this address by giving the number(s) of order(s) concerned.

A request must be made on the aforesaid conditions for each order (by giving the number of the concerned order) from the second if you wish to benefit from grouped sending mode.

 

From second order included in "grouped orders sending", the customer will have to pay, for each cart equal to or less than 2,50 € of products, a fee of 0,25 € corresponding to bank charges.


Once your application processed by LJS BITZ SAS, we'll give you a single discount code to use when finalising your second (or last) order: this one will allow you to cancel shipping charges to pay from the second order.

We'll proceed to shipping of your orders from the end of this process.

 

In the context of "grouped orders sending", if the set threshold to the article 3 of this title (allowing you to benefit from free shipping charges) is reached thanks to the cumulation of your second order, you'll pay only shipping charges on your first order: a single shipping, but different carts.

 

 

ARTICLE 6 - ORDER CANCELLATION & RETURNS

 

Till your receipt of the e-mail "We are processing your order", you can cancel any current order with a request to LJS BITZ SAS, which will proceed, in the exclusive cases of credit card payment or of payment with Paypal account, to its refund by Paypal transfer on your bank or Paypal account.

 

Till your receipt of the e-mail "Payment for your order was successfully processed", you can cancel any current order with a request to LJS BITZ SAS in the exclusive cases of payment choice by bank transfer not yet being done or not yet registered by our bank.


With regards to bank transfer, once done and registered by our bank and at your the receipt of the e-mail "Payment for your order was successfully processed", any request of cancellation will be subject to the complete refund of the products comprising your order by bank transfer, minus the shipping charges of the aforesaid order (including, according to article 2, all its single-use packaging, used during the processing) and the possible bank transfer charges, this last two are your exclusive responsibility.

 

Till your receipt of the e-mail "We are processing your order", any request of cancellation received by LJS BITZ SAS will follow return process explained at paragraph 10 of this article 6.

 

Any order placed on www.bitzarium.com whose payment will be rejected or opposed as a result of fraudulent use of means of payment shall be automatically cancelled.

 

LJS BITZ SAS advises you that each returnwithout exceptionshould be packed with care to protect the products, at the risk of refusal of cancellation of your order.

 

Likewise, any return with incomplete references (each will be consistent with its picture on the website at its return time) mentioned on your order summary and/or on your invoice, as well as any deterioration of the products by you shall not give rise to any refund, compensation or return of goods.

 

If, despite our strict checks to the products during your order processing, you notice any defect or damage due to the shipping, you can return your order, only to the terms aformentioned in the two previous paragraphs, and where appropriate, we'll proceed either to the exchange, or to the refund of your purchases, at the discretion of LJS BITZ SAS.

 

Before any request of return or refund in the context of the terms defined in this paragraph, for claim(s) to the haulage contractor and for quality control, LJS BITZ SAS will ask to its customers to send to this address one or more clear picture(s) , in order to prove unambiguously of the defect(s) and/or the damage(s).

Upon prior request, you can also be compensated with a discount code, whose amount could be deductible on a next order without restriction.

 

Finally, if you aren't totally satisfied with our products, you have 14 clear days (article L.121-21 of the Code de la consommation), from the receipt of the goods, to return all or part of your order, to these terms:

 

- see paragraphs 6 and 7 of this article 6

 

- the aimed products will have to be returned at your sole expense and benefit from shipping with proof of deposit (tracking number or delivery against signature)

 

Failure to these terms will cancel this option, whose consequences are defined in this article 5, paragraphs 6 and 7.

 

Once the return process accepted by LJS BITZ SAS to the aforesaid conditions, we'll propose you, from our receipt of the goods, the refund of the order within 14 days.

 

 

ARTICLE 7 - DISCLAIMER

 

All of the products ordered on www.bitzarium.com will be shipped to the delivery address registered by the customer on his Bitzarium account during the placement of their order.

When you register on www.bitzarium.com and create a Bitzarium personal account, you have to register a valid mail address: otherwise, LJS BITZ SAS is in no way responsible for mail and/or notification non-receipt and any adverse effects induced by such a mistake.

LJS BITZ SAS is in no way responsible, notably for non-delivery of the products (you should have to contact the haulage contractor) in case of mistake(s) on the address registered on your Bitzarium account for the shipping of your order.

In this case, the customer will be exclusively responsible of all the charges and costs of the return, failing which LJS BITZ SAS reserves the right to suspend all return, or even to cancel the order within 8 clear days and refund the customer (the customer is responsible of the transaction bank charges and of the original shipping costs).

 

LJS BITZ SAS specify that each tracked order along with a proof of delivery with the haulier will not give rise to claims in case of delivery notification justified by the haulier.

In this context, LJS BITZ SAS is no way responsible of a security breach of your mailbox or of the private/public deposite location of the parcel, as well as every fraudulent intercept of the parcel in the private place of receipt after its delivery or every access of the aforesaid places by other providers that those appointed by LJS BITZ SAS.

If you didn't receive your order after the delivery deadlines referred to article 4, we considere there was an incident with the shipping: contact your postman and your post office, please.

To improve your orders safety, we encourage you to select a delivery mode against receipt (see article 3).



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